How to request a return

Introduction

If your Pininfarina Hybrid Watch arrives defective, our support team is here to help. Contact us as soon as possible so we can guide you through the return process and arrange a replacement if needed.

What to do first

Before sending anything back, please reach out to support and share the details of the issue. This helps us review your case quickly and provide the correct return instructions.

1. Contact our support team through the help center [e-mail] .
2. Provide your order number, a description of the defect, and any photos or videos if available.
3. Wait for return authorization and instructions before shipping the watch back.
4. Follow the return instructions carefully to avoid delays in replacement or refund processing.

Replacement and refund process

Once we review your case, we will confirm whether a replacement can be arranged. If a refund is approved, processing times may vary depending on your bank or payment provider.

Information to have ready

• Order number
• Proof of purchase
• Photos or videos showing the defect
• A brief description of the issue

Need help?

If you are unsure whether your watch qualifies as defective, contact support and we will review your situation with you. Our team is committed to making the return process smooth and reassuring.